Help & Guides
Step-by-step guides for every kind of KampalaSnap user — buyers, sellers, service providers, creators, and affiliate sellers. Pick the audience that fits you, or just scroll.
Getting started
Buying on KampalaSnap
What KampalaSnap is, what you can do as a buyer, and how to find your way around in plain words.
Step-by-step — pick a username, get a one-time code on WhatsApp or SMS, and finish.
From finding something you like to paying and waiting for delivery — every screen explained.
The full life of an order — from "Pending payment" all the way to "Completed" — and what each status means.
What "following" does, how to do it, and how to control your feed.
One rating per shop, plus unlimited posts in the trust feed — how to leave both, edit them, and what they actually do.
One cart, many shops, several orders at checkout — and what happens when items or prices change while you shop.
How orders, payment, and delivery PINs work for buyers.
Search, filters, categories — get to the right item fast.
The 6-digit code that keeps your money safe until you receive your order.
Get notified when shops you like post new items or go live.
Stay on the platform's contact channels — and what to avoid.
Selling on KampalaSnap
Open a shop or service, list items, and start receiving orders.
What to write so buyers tap Buy and don't ask 20 questions first.
Good photos are the biggest single thing you can do to sell more.
How to set prices that sell — and what to do when they don't.
Visibility tools that put your shop in front of more buyers.
How verification works and why it matters to buyers.
For plumbers, photographers, salons, tutors — anyone selling skill instead of stuff.
Verify your MoMo number so we can send your earnings.
What it means to sell here, what it costs to start, and where verification fits in.
From "buyer" to "seller" — pick a shop name, verify your phone the right way, and finish.
Logo, bio, location, social links — the first impression that decides whether buyers stay or scroll past.
Photos, name, description, price, stock — every field on the product upload screen, explained.
Format, length, what works on the feed, how to tag a product, and what to avoid.
The seller side of the order — notification, preparing, dispatching, PIN handshake, payment release.
Prepaid, COD, pickup — the three delivery modes, how to set zones and fees, and why getting this right matters more than you'd think.
What verification unlocks, when it's worth paying for, how to apply, and what changes when you're verified.
Verified seller features
The features that just unlocked and how the new advanced controls fit together.
The full lifecycle of the verified-seller subscription, including past_due grace, price-locked grandfathering, and what happens when you skip a month.
Premium products featured beyond your own shop — submission flow, approval, delivery zones, and direct price edits.
Tag your own catalog products in videos for a prominent Buy-now button — same workflow as creators, zero commission.
Pending vs withdrawable balance, platform fees, how to set up payout methods, the Tuesday/Friday payout window, and what can delay a payout.
How to pause your shop, what happens to existing orders, what happens to your subscription, and how to resume.
The 5 penalty tiers, what triggers each, what they do to your shop, and how to get back to clean status.
How to respond fast, what evidence wins, when to refund, and how to keep one dispute from snowballing.
Service providers
How services differ from shops, what you can do without verification, and where verification fits in.
From "buyer" to "service provider" — phone verification, picking a company name, choosing a category, the live profile.
Logo, bio, attributes, service area, social links — the fields that decide whether buyers tap to message or scroll on.
What to film as a service provider, how the upload cap works, and what kinds of videos actually drive bookings.
The WhatsApp flow, what to say in the first reply, pricing politely, and turning chats into bookings.
What service verification actually unlocks, when it's worth paying for, and how the subscription works.
Verified service features
Your portfolio of past work — what to include, how to organize, and why it converts inquiries better than your bio.
How the service directory ranks profiles, and the three paid promotion options for climbing those ranks (available to all services, with verified ranking on top).
The verified-service subscription lifecycle, payment renewals, and how to pause without losing momentum.
Creators & affiliate videos
How creator videos work and how affiliate commissions are paid.
Make any product shoppable directly from your video.
How creators earn, the difference from selling, the tier system, and the journey from application to first commission.
The application form, what admin actually looks at, and how to make a strong case the first time.
The three creator tiers, what each unlocks, and how to move up the ladder.
Picking products that fit your audience, organizing them, and using the storefront as your shoppable bio.
The actual sales engine — how tagging works, the picker mechanics, and what makes a tagged video convert.
How commission accrues from a video tap to your MoMo, the Tuesday/Friday payout window, and what can delay things.
Pausing your creator visibility without losing tier, past earnings, or storefront — and what stays alive while you're away.
Affiliate program (sellers)
Letting creators promote your products for a commission — when to opt in, how it differs from self-listing, and what the trade-offs are.
The opt-in flow, the terms you accept, what changes for your shop the moment you opt in, and how to step out of it later.
The submission form, the admin review workflow, how to handle "changes requested," and what gets approved fast.
Strategy for choosing rates per product, how creator tiers gate visibility, and how to think about the economics.
How creators find products, what they look for, and what you can do to make yours the obvious pick.
The admin-approval workflow for catalog price + commission changes — why it exists, the 48-hour review, and how creators see your pending changes.
Per-product delivery configuration for catalog items, why it matters for creator promotion, and how to set zones that match real shipping economics.
Leaving the program cleanly — the 30-day creator-protection lock window, what stays alive during it, and how to re-enter later.
Solo listings
Payments & wallets
Disputes & refunds
What to do when something goes wrong — how to open a dispute, what evidence helps, and how long refunds take.
When you get your money back, and how long it takes.
What to do if an order goes wrong — and how long it takes.
What to do when a buyer raises a dispute against you.
Account & security
The difference between blocking and reporting, how to use each, and what happens after you report something.
Setting a password, protecting your phone number, what we collect, and how to close your account if you ever need to.
Link a social account for faster sign-in next time.
Required for selling — verifies your identity for buyers and payouts.