KampalaSnap — Terms of Service

Effective date: 2026-06-09 Last updated: 2026-06-09 Jurisdiction: Uganda

These are the rules of using KampalaSnap. Read them carefully — by creating an account, listing a product or service, placing an order, or even just browsing as a guest, you agree to these terms.

If you don't agree, please don't use the app or the website.

1. Who we are and what we do

KampalaSnap is a mobile marketplace where Ugandan buyers, sellers, and service providers meet. We operate under Hobermalo, the holding company that owns the brand. We provide:

The mobile app ("KampalaSnap" on Google Play and the App Store)
The website at kampalasnap.com
A buyer ↔ seller escrow payment flow that holds buyer payments until orders are confirmed delivered
Dispute resolution when transactions go wrong
Discovery surfaces — search, video feeds, flash sales, service directory — that connect buyers to sellers

We are not a party to the transaction between a buyer and a seller. We provide the platform; the contract for a product or service is directly between buyer and seller.

2. Accounts

You can create an account if you are 18 years or older and a legal resident of Uganda or another country we serve. If you create an account on behalf of a business, you confirm you have the authority to do so.

We offer three ways to create an account: phone (SMS OTP), Google, and Apple. See our Privacy Policy for what each method collects.

2.3 Account responsibility

You are responsible for everything that happens on your account. Keep your password and OTPs private; don't share account access; tell us immediately if you suspect unauthorized use by emailing support@kampalasnap.com.

2.4 One account per person

You may only operate one buyer account. If you also sell, the seller shop attaches to the same account. Multiple accounts to evade restrictions, fake reviews, or manipulate visibility are grounds for permanent removal.

3. Buying

3.1 How orders work

When you place an order, your payment goes to escrow — we hold the money via PesaPal until you confirm delivery (with the delivery PIN) or 48 hours pass after the seller marks the order delivered. Only then is the money released to the seller, less applicable platform fees.

3.2 What you commit to as a buyer

Provide an accurate delivery address and contact phone
Be available to receive deliveries during reasonable hours
Use the delivery PIN promptly when the order arrives correctly
Inspect items on delivery and raise disputes within 72 hours if something is wrong (see our Disputes Policy)
Pay only for items you genuinely intend to receive — repeatedly raising disputes in bad faith is a violation

3.3 Cash on delivery

Some sellers offer COD. When you choose COD you pay the rider directly, not through escrow. We cannot guarantee or refund COD payments — those disputes go directly to the seller. We strongly recommend escrow paid delivery for any item over UGX 50,000.

3.4 Pricing and currency

All prices are in Ugandan Shillings (UGX). The price you see at checkout is the price you pay. We display delivery fees separately when the seller has configured delivery zones.

4. Selling

4.1 Becoming a seller

Anyone with a verified phone number can list products under the self-promoted (non-affiliate) tier. To sell through affiliate creators or earn premium placement, your shop must be verified. See the in-app Become a Seller flow.

4.2 What you commit to as a seller

Only list items you have legal right to sell
Provide accurate photos, descriptions, and prices (no bait-and-switch)
Honor your stated delivery times and methods
Fulfill orders promptly once paid (within 48 hours unless you've declared longer lead times)
Use the delivery PIN flow correctly — never ask buyers for the PIN before delivery
Respond to buyer messages and disputes within 48 hours
Hold any required licenses for regulated products (e.g. cosmetics, food, pharmaceuticals)

4.3 Prohibited products and services

You may not list:

Counterfeit goods or unauthorized replicas
Stolen items
Regulated drugs (prescription medications, recreational drugs)
Firearms, ammunition, or weapons
Live animals (small pets via the appropriate category only when legal)
Adult content or services
Cryptocurrency, financial securities, or money-transfer services
Government IDs, passports, or other identity documents
Anything illegal under Ugandan law

We reserve the right to remove any listing for any reason; repeated violations result in shop removal.

4.4 Fees

KampalaSnap charges a platform fee of 5% on every completed escrow order. This fee is deducted from the seller's payout. Buyers see the full price; sellers see the post-fee earnings in their wallet. Additional fees for paid promotions (flash sales, boosts, video ads) are charged at purchase time per the in-app Pricing screens.

4.5 Payouts

Verified sellers may withdraw their wallet balance to a Mobile Money account or registered bank account on Tuesdays and Fridays (Uganda time). The withdrawal gate exists to give buyers a dispute window before money leaves the platform.

5. Service providers

5.1 Service profiles

Verified service providers (plumbers, photographers, mechanics, etc.) have profiles in the Services directory. Buyers contact them via WhatsApp / phone shown on the profile. Services do not go through escrow today — the contract is directly between buyer and provider.

5.2 What service providers commit to

Accurate description of services offered
Honesty about availability and pricing
Showing up when an appointment is scheduled
Holding any required occupational licenses

6. Content you post

6.1 Your content

Videos, photos, product descriptions, reviews, posts, comments — you own them. By posting them on KampalaSnap, you grant us a non-exclusive, royalty-free license to host, display, and distribute them within the platform (including in discovery surfaces, video feeds, and search results) for as long as your account is active.

6.2 What you can't post

Hateful, harassing, or threatening content
Sexually explicit content
Personal information about other people without their consent
Spam, deceptive advertising, or pyramid schemes
Content that infringes someone else's copyright or trademark
Reviews you were paid to write or that you wrote without using the product or service

See our Community Guidelines for the full content rules.

6.3 Moderation

We review reported content and remove what violates these terms or our community guidelines. We are not required to monitor all content proactively, but we do use automated screens at upload time for obvious violations.

7. Disputes

If a transaction goes wrong, raise a dispute in the app within 72 hours of delivery. Our team reviews the evidence and resolves to refund the buyer or release escrow to the seller. The full process, acceptable reasons, and our admin team's decision framework are documented in the Disputes Policy.

By using KampalaSnap, you agree that disputes about marketplace transactions are subject to our resolution process before any legal action. This does not waive your statutory consumer protection rights under Ugandan law.

8. Suspension and termination

We may suspend or terminate your account if you:

Violate these terms or our Community Guidelines repeatedly
Engage in fraudulent activity
Misuse the dispute process
Try to evade fees or platform controls
Behave abusively toward buyers, sellers, support staff, or community moderators

We will tell you why your account was suspended (unless legally prevented) and how to appeal. Appeals go to support@kampalasnap.com.

You may close your account at any time — see Delete your account.

9. Payments and money

Payments are processed by PesaPal (https://www.pesapal.com) and the relevant Mobile Money provider. We are not a money services business or financial institution; we operate the escrow mechanism described above through licensed providers.

If a payment fails, is reversed, or is disputed at the payment processor level, we apply the same dispute resolution process to determine the outcome on the platform side.

10. Intellectual property

The KampalaSnap name, logo, app design, and code are owned by Hobermalo. You may not copy, redistribute, reverse-engineer, or create derivative works of our intellectual property except as permitted under fair use or with written permission.

If you believe content on the platform infringes your copyright, send a takedown request to support@kampalasnap.com including:

A description of the copyrighted work
The URL or in-app location of the infringing content
Your contact details and a good-faith statement
A signature (digital signature on email is fine)

11. Disclaimer of warranties

We provide the platform "as is." We do not guarantee:

That every seller will ship on time
That every product matches its description perfectly
That the app will be free of bugs or downtime
That search results, recommendations, or feed videos are accurate or appropriate for you

We do guarantee what's in our Disputes Policy: if a transaction goes wrong, we hold the money in escrow until it's resolved.

12. Limitation of liability

To the maximum extent permitted by Ugandan law, KampalaSnap and its parent Hobermalo are not liable for:

Indirect, incidental, or consequential damages
Lost profits, lost data, or business interruption
Disputes between buyers and sellers beyond what our dispute resolution process provides

Our total liability to you for any claim related to the use of the platform is capped at the total platform fees you have paid us in the 12 months preceding the claim, or UGX 100,000, whichever is higher.

Nothing in this clause excludes liability for death, personal injury caused by our negligence, or fraud — those exclusions are void where prohibited by law.

13. Changes to these terms

We may update these terms when our practices change. For material changes (fee changes, new prohibited categories, expanded liability), we will notify active users via the app at least 14 days before the change takes effect. Continuing to use the platform after a change takes effect counts as acceptance.

The "Last updated" date at the top reflects the most recent change.

14. Governing law and disputes with us

These terms are governed by the laws of Uganda. Any dispute that cannot be resolved through our internal process will be settled in the courts of Kampala, Uganda. If you are using the platform from outside Uganda, you accept Ugandan jurisdiction by using it.

15. Contact

All enquiries — general support, account deletion, privacy requests, security issues, legal notices and takedown requests — go to support@kampalasnap.com. Subject-line tags help us route faster (see Contact).