Contact KampalaSnap
KampalaSnap is operated by Hobermalo, a business registered in Uganda. We reply to every email we receive — usually within 48 hours for general support, faster for security issues, and within 7 days for privacy and data requests.
One inbox for everything
support@kampalasnap.com
Whatever you need — order help, account questions, privacy or data requests, security reports, legal notices, press enquiries — write to this address. To help us route faster, please add a tag at the start of your subject line:
- [SECURITY] — vulnerability reports, suspected breaches
- [PRIVACY] — data access, deletion, or correction requests
- [LEGAL] — takedown requests, court notices, service of process
- [PRESS] — media enquiries
Subject lines without a tag default to general support.
Inside the app
- Order problems on a catalog (escrow) order: Account → Orders → tap the order → Raise a dispute
- Direct-contact listings or services: the conversation lives on WhatsApp or your phone; if there's a rules issue with the listing or the seller's behaviour, use the Report option (below) so we can act on the listing or account.
- Reporting content, listings, profiles, or users: the three-dot menu on any product, listing, service profile, video, post, profile, or review has a Report option.
These channels reach our moderation and ops teams directly and are faster than email for in-platform issues.
Response times we aim for
- Security reports: acknowledged within 24 hours
- Active catalog-order disputes: initial review within 48 hours
- General support: reply within 48 hours
- Privacy and data requests: substantive response within 7 days, full resolution within 30 days
Registered details
KampalaSnap is operated by Hobermalo, registered in Uganda.
- Service of legal process should be by email to
support@kampalasnap.com with
[LEGAL]in the subject line. - Registered correspondence address is available on written request to the same email; we will reply with the current address.