Contact KampalaSnap

We're a small team based in Kampala. We respond to every email — usually within 48 hours for general support, faster for security issues, and within 7 days for privacy and data requests.

One inbox for everything

support@kampalasnap.com

Whatever you need — order help, account questions, privacy or data requests, security reports, legal notices, press enquiries — write to this address. To help us route faster, please add a tag at the start of your subject line:

• [SECURITY] — vulnerability reports, suspected breaches
• [PRIVACY] — data access, deletion, or correction requests
• [LEGAL] — takedown requests, court notices
• [PRESS] — media enquiries

Subject lines without a tag default to general support.

Inside the app

• Order problems: Account → Orders → tap the order → Raise a dispute
• Reporting content or users: the three-dot menu on any product, video, post, profile, or review has a Report option

These channels reach our moderation and ops teams directly and are faster than email for in-platform issues.

Response times we aim for

• Security reports: acknowledged within 24 hours
• Active order disputes: initial review within 48 hours
• General support: reply within 48 hours
• Privacy and data requests: substantive response within 7 days, full resolution within 30 days

Who we are

KampalaSnap is operated by Hobermalo, a Ugandan company. We don't currently publish a physical office address — most of our team works remotely. Service of legal process should be by email to support@kampalasnap.com with a copy posted to the registered office (available on request).